Topic: When we try to play a game, we are told that the content is blocked.

We never set up a passcode. Then yesterday we tried to play a game, and we were told we had to enter a passcode.

We tried everything we can find on Google but nothing is working.

For example, one article said to enter a series of buttons but the article had six buttons whereas the passcode is only asking for four.

Another article said to delete the profile and download it again. I thought that was kind of stupid but I tried it and of course that did not work.

Help! I've fallen and I can't get back up.

Did you purchase the game digitally on the same profile that is trying to play the game?

Nope.

It is on a disc. I have a live account, but I have no money there because I never use it.

We have been playing the game for about a year now. One day prior to trying to play the game it worked fine. This is the only game it gives us an issue with.

It is almost as if somebody hacked into my system. However, like I said, I never use my live character.