We all hope that we will never have to deal with a broken Xbox console - especially in terms of the new Xbox Series X and Xbox Series S - but Microsoft is there to help us with repairs if we run into any troubles early on.
Unfortunately, one Xbox Series X owner had a very sorry experience when sending their console in for repair, as they reported getting it back with multiple dents, and they're ultimately not quite sure how it happened.
According to the person in question, it could be the fault of the UPS delivery service, as they had them "ship and pack it for me", but Microsoft reportedly nevertheless took the issue very seriously when contacted:
"I contacted support not long after posting, lady on the phone sounded pretty serious and said she’d contact the hardware team immediately.
She had me send her the video above, and now I’m waiting on a response."
In this case, we're assuming Microsoft's repair team isn't at fault considering it's such an isolated issue - it definitely sounds like it could be more UPS related - but we might never know what actually happened here.
What do you make of this? Give us your thoughts down in the comments below.
[source reddit.com]
Comments 9
You can't trust UPS. At least they aren't FedEx. Those jerks will just outright steal your console.
Not buying it, the power button says it all. Looks like a poorly kept Xbox to begin with, not to mention the messy room. Was likely dropped causing the need for repair.
@MrFixit Definitely a possibility, as that power button is a mess. Not sure how that could get that bad, so it's obvious the person isn't taking care of their system. Whether the dent came from being careless is something we may never know.
Nope, it's most likely UPS fault. I'm writing from UK, and at this very moment UPS is taking at least 10 days to ship from and to UK. They have a huge backlog and they're just keeping the items in their warehouse for AGES until they're able to dispatch and deliver. Happened to me recently. No one can guess what's going on while they keep the items for so long... Lost, damaged, sent back... Have a look on Reddit's Ups pages.
@MrFixit
What messy room? It looks like a normal teenager-young man room to me. How can you judge someone lifestyle from a 5 sec video?
@Sunanootoko Don't believe everything you read on Reddit.
@MrFixit Quiter literally nothing wrong with the power button if you press it to turn on. The SERIES X is a finger print magnet. That that's simply the tiniest amount of skin oil that can only be seen at certain angles. Much like many matte fingerprint magnets.
Unless you're wiping your console every time you touch it, it WILL look this way at certain angles.
Just in the process of hanging my Series X up, it was covered in them.
This is definitely the shipper being careless. Maybe they should put more padding in the boxes they use for this.
@MrFixit
Bro it happened to me as well. 12 days to receive a pair of shoes from Germany to England with UPS.
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