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Topic: Xbox one s network issue

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Gipsons

Hi,

My xbox one is fairly new, bought it 5 months ago and it was working without any issues, but during Last month I had network issues several times. I am using wireless network, the same as before, but time to time lately I have experienced that my xbox is unable to connect to my network. System sees the network, but shows no connectivity, ussualy restart doesnt help, it requires to be switched off with the power plug disconnected and than started again.
But today it took me More than an hour to get it working again, with multiple restarts. I also tried wired connection, and it showed that it is wired, but there was no network connection. Router was restarted as well. Android devices were working fine at the same time. And network is quite good in general.

This is the only console used at home.
I think that I am using energy saving mode, but need to recheck On that.

Does anyone know if this is known Fault on xbox one s?

I would appeeciate any suggestions.

Gipsons

Gipsons

Now when I start to think what has Changed during the Last month, than I bought and connected to my xbox WD external Hard drive. And that is connected to the device via 3.0 usb. And today when I got back online I disconnected external drive. Wondering if that might be somehow related to the issue.

Gipsons

ThanosReXXX

@Gipsons It is definitely not a known fault of the Xbox One, so something else is going on here. And any added USB device has literally no effect whatsoever on your network connection either, so that could never be the problem.

Here's a couple of links with information on what might be the case and what you could do to try and fix it:

Edited on by ThanosReXXX

'The console wars are like boobs: Sony and Microsoft fight over which ones look the nicest and Nintendo's are the most fun to play with.'

Xbox Gamertag: ThanosReXXX

Gipsons

@ThanosReXXX Thanks for Your response. I already were ON those sites and nothing helped me.

I have moved my external Hdd slightly on side from my console (was keeping hdd on console) and so far works fine.

Edited on by Gipsons

Gipsons

ThanosReXXX

@Gipsons That's kind of strange, because as mentioned before, an external USB hard drive should have no effect whatsoever on your network connection, so now I'm thinking that it may be that you have a hard drive with an external power supply that causes interference with the wi-fi signal, or there's something wrong with the Xbox One itself.

As for those links I gave: on the official Xbox support page, you can also register for free, and then post your particular problem in a new topic, so that you can get an answer that is more relevant for you, because I'm suspecting that the solution you've now found will not be a permanent fix for your problem.

'The console wars are like boobs: Sony and Microsoft fight over which ones look the nicest and Nintendo's are the most fun to play with.'

Xbox Gamertag: ThanosReXXX

Gipsons

@ThanosReXXX
I Will make Sure to register on Xbox support Page to report if issue comes back again.

Guy ON YouTube wrote that HDD/SSD 3.0 is causing Wi-Fi interferences on 2.5 GHz band. Suggested to get better shielded cable and moving the drive away from xbox. Or connect xbox to 5GHz band with the router.

Gipsons

ThanosReXXX

@Gipsons Hm, odd...
Well, I guess you learn something new every day. Personally, I never had any problems with my external hard drive. It's not on top of my Xbox One, but it does lie pretty close to it. Then again: I have a wired network connection, which I always prefer.

Edited on by ThanosReXXX

'The console wars are like boobs: Sony and Microsoft fight over which ones look the nicest and Nintendo's are the most fun to play with.'

Xbox Gamertag: ThanosReXXX

Gipsons

@ThanosReXXX
Weird thing for me was that also wired connection didnt work while on my Android device and TV network was running fine.

I Will keep posted if any update on the topic.

Gipsons

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