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Topic: Problem with new controller

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jeffinatlga

I purchased the xbox series x and the xbox series s. The black controller that came with the x works fine with both the x and the s. The white controller that came with the s has headphone volume problems with both the x and the s.
I am aware of the volume settings in the menu and I have them set the same on all of my xboxes ( i have the one s, one x, series x and series s). The problem with the white controller (on both the s and the x) is that the headset volume is very low at max volume settings on my headsets (own 3) and the xboxes.
I went to best buy to buy another controller, to rule out that I just had a bad one. They only had one new style white controller in stock. It was "open box" which means it probably was returned. Wasn't thrilled about that, but it was the only one they had. I tried it on both the series s and the series x with the same results of very low headset volume on both boxes.
I don't know if there is an issue with these white controllers or if by coincidence I just got two bad ones. I have ordered a new style black one (not in stock at the store) and will be able to test it in about 7 days when it arrives. Very frustrating for new equipment.
If anyone else is experiencing anything similar to this, I would love to hear where you are getting with it.

jeffinatlga

ralphdibny

@jeffinatlga I've not had this specific issue and I don't have a series S/X but a controller firmware update has remedied any sound through controller issues I've had in the past so it might be worth a try. If it's the same process on Series as it is on the One then

Go to Xbox Accessories app with the controller you want to update connected (via usb, I think)

Click the 3 dots

On the left it should have the firmware version, click update

Hopefully that helps but forgive me if not, that's about the extent of my troubleshooting knowledge on these controllers!

ralphdibny

AngeeeTufe

The first thing I picked up was the Xbox One S. I liked it. But then after trying the X, I decided to replace the S with the X because the X has a more powerful graphics processor, one and a half times more unified memory. So the S in itself is worse and because of that there can be such problems. I ended up deciding to sell xbox online here https://gadgetpickup.com/product/microsoft-xbox-series-x/ and bought a better version.

Edited on by AngeeeTufe

AngeeeTufe

JGRockford

So are you talking about the S, because of the controller (which are different in colour only), or the console itself?

When the OP states; "I tried it on both the series s and the series x with the same results of very low headset volume on both boxes", it'd suggest no actual issue with the console, but of a volume setting that is most likely bound to the controller.

JGRockford

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