Tag: Xbox Support
News 'Reach Out And We'll Help' - Xbox Sends Message To People Affected By Hacked Accounts
A follow-up from Xbox Support
Last week, we covered a couple of stories about people who had been suffering from hacked Xbox / Microsoft accounts - one in Brazil where they'd apparently taken the company to court and won, and one in the United States where Xbox Support reached out to help them after they received major social media and wider media...
News Xbox Responds To Devastated Fan Who Lost All Their Games Due A Hacked Account
Update: Their account has now been restored
Earlier this week, we covered a story about someone in Brazil who had taken Microsoft to court over a hacked Xbox account in which they'd lost access to all their games and been told that they were essentially unrecoverable. That situation was fortunately resolved in the end, but then almost immediately...
News Xbox Is Already Using AI To Create A New Animated Chatbot
"We are testing an Xbox Support Virtual Agent"
With Microsoft clearly putting a lot of focus into AI at the moment, it sounds like that'll continue to rub off on Xbox as well. The latest experiment is an AI-powered chatbot that will help Xbox users with some of their support queries. This is confirmed to be in testing right now, known internally as...
