The time has arrived! Xbox Series X and Xbox Series S pre-orders have officially begun in various locations around the world, and as expected the demand has been huge. Websites have crashed and stock has sold out in ultra-quick time for some retailers, so have you been successful in pre-ordering a console?
Here are some of our Xbox Series X|S pre-order experiences so far:
Fraser Gilbert, News Editor
I was up at the crack of dawn this morning - I was like a kid on Christmas! I had multiple tabs open at 8AM UK time to try and secure my Xbox Series X pre-order, and ultimately opted for the Microsoft Store as I assumed that would be the one website that wouldn't struggle... or at least, wouldn't crash entirely.
And to be honest, that was pretty much the case. Everything ground to a halt the minute 8AM arrived, but at least the Microsoft Store eventually processed my order, albeit 15 minutes later than originally planned. Other websites, such as GAME, Smyths and Currys PC World just weren't functioning for me at all, and I didn't spot any Amazon links until a little later. By that time, my pre-order was locked in anyway.
Not too bad of an experience for me, then, but I feel particularly sorry for anyone who was attempting to order via the Xbox All Access service at GAME and Smyths in the UK. Both of those websites were having issues early on (although I've seen a few success stories from GAME as well), so I just hope everyone was able to get what they wanted.
Liam Doolan, News Reporter
The largest video game retailer in my location (EB Games in Australia) let a lot of customers down this morning at 8AM when its website crashed. It resulted in many Xbox fans making a mad dash to other online stores and while I was able to slap down a pre-order on an Xbox Series X - this other retailer will only have so many units and has made it clear that it's unlikely to be able to fulfil every pre-order. In other words, if you got in early - there's a better chance you'll be one of the people to collect a system on launch day.
The story doesn't end there, though. You see, not long after its first attempt, EB Games said it would be opening pre-orders for a second "post-launch" shipment at midday. In the end, this got shifted to later in the afternoon. I figured this was a chance to properly secure a system - even if it wasn't "expected" until late Nov/early Dec. Unfortunately, the same thing happened again. The website seized up and was unable to process orders for at least half an hour. When it finally started working again the Xbox Series X sold out within a few minutes, so I did the next best thing - I pre-ordered an Xbox Series S.
Now though, EB Games is offering another lot of Xbox Series X and S, expected to arrive by December 2020, so I've swapped out the Xbox Series S for an X. So now I have two Xbox Series X pre-orders. Guess we'll find out in the coming weeks which order I cancel.
Have you been able to pre-order an Xbox Series X|S today? Let us know in the comments.
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Comments 102
Managed to get the X from Microsoft themselves. Was a bit stressful but got through!
Now to just wait.
direct from MS Store, some delays with the basket, but finally got the X =)
I got the Series X through Amazon, but man, it was stressful! For a good 5 minutes or so, there was no page for the Series X whatsoever. Eventually it appeared, but you couldn't access it without seeing an error message. It was only until about 8:15 that I managed to add it to my basket and order it. I didn't even attempt GAME or Smyths, that just looked like a catastrophe.
9:01 ordered by bol.com (Netherlands), < 1 minute confirmation in my inbox. 9:05 it was sold out at the store.
I'm 100% sure I'll be unboxing my XBOX Series X on 10th of november.
Waiting until they are released so I can find the best deal
Smyths and GAME are still unavailable. Not good at all for the All Access purchases.
Ordered from Argos, at first I ordered and nothing came through so had to do it. I have had the money taken but not a proper confirmation email from Argos, it is however, showing in my recent orders on the site.
Exciting times! Good to see MS managed to get pre-orders a bit more organized than Sony at least. Surprised to still see open pre-orders for the Series S on Amazon. I'm not pre-ordering just yet, in no rush for my next console so just enjoying the hype for both new platforms at the moment.
I initially went for Xbox All Access but was put in GAME’s queue with a wait time of over an hour, then went on Smyths but the option to pre-order wasn’t showing up and the website was seriously slow to load so I eventually gave up.
I then pre-ordered the Series X directly from MS Store, had a bit of a carry on trying to get past the add to cart stage but after 20 minutes refreshing the page I was able to secure the order.
All this was happening while my kids were shouting, fighting and arguing while waiting in the car before going into school. Very stressful morning but worth it in the end. Now to face the wrath of my wife when she comes home from work.
Yes, I got my Series X preorder confirmed. I'm in Berlin, Germany and decided to go for the MS online store, as I was hopeful that it would at least eventually work. Which it did. Eventually. After loading forever and crashing inbetween, MS processed my order and I got my confirmation email at 9:17 (preorders started here at 9:00).
All in all, an experience with a good ending, but I've shed some sweat, let me tell you! Hope everyone gets theirs as well!
Arrived at local Game at 7.30am (open at 8am) first one there, within 10 mins about 30 ppl in Que all after X's Staff dished out pre order tickets to us all for X's and she had some left over. More turned up as i left at 8.05 am.
Hope Covid doesn't mess up store collection on the 10th Nov !!
I initially tried GAME in the UK, I attempted login at 07:30 and got put in a queue. Initially the countdown was going well, it took me from a 15 minute wait to a 2 minute wait in exactly the stated time, after this though... I was still in a 2 minute queue after 35 minutes of waiting.
Not sure if GAME UK were using time displacement technology for their queuing system, but ultimately Amazon took my pre-order.
I pre-ordered Series X from a swedish store. Can’t wait for November 10!
Took about 15 minutes to get a Series X pre-ordered from Amazon UK. To be honest, I was pleasantly surprised not only that it didn't take a lot longer but also that I managed to get one at all.
Got mine from Amazon UK after following @themightyant’s link (thanks again!). Before that I tried for about 15 minutes with no luck across various websites! Went for the X - so excited!
Aye, got a Series X lined up at about 8:10am from Amazon. First attempt. No worries.
MS's site crashed on me as I tried to add to cart - literally within 30 seconds after 8am. I tried to log into my Game account at 7.42am and was told I had a 10min wait in a queue, at 7.58, that wait had increased to over 30mins. Therefore, I tried Simply Game from an Email and couldn't find just the console, so pre-ordered a Bundle just to ensure I got a pre-order in...
There was NO way I was going to go with Amazon after issues with PS5/RTX3080 pre-orders being cancelled by Amazon and no guarantee you will get it one...
I won’t be getting one on launch. But will definitely be getting one early next year. I was going to get one end of next year, but the moves that Microsoft are making resonate a lot with me. Putting games 1st & giving gamers options.Hopefully everyone that wanted to get one got one👍🏻
@Wizardhowl No worries, glad to help.
@Medic_Alert Very similar experience. It was a bit of a struggle, similar to PS5 but ultimately I got a Series X to add to the PS5 last week via Amazon. Microsoft, Smyths & Game all had issues for me.
On scalpers & bots: I was wondering if stores could have some sort of humanity check for major releases like this to deter scalpers and their bots. However current things like ReCaptcha puzzles or "I am not a robot" are not always very accessible and as technology evolves and the puzzles get harder it becomes easier for bots and harder for humans to solve, quite the opposite of the intention! I can see why Sony tried (and mostly failed) with the preorder via PSN ID thing. What to do?
Series s is still available on amazon and microsoft
I managed to get a Xbox Series X via Game UK on the All Access plan 😀👍 got through quite quickly so must have been lucky 🤪
I wasn't in a hurry but I'm selling my Xbox One X so I pre-ordered a Series X.
@GiooiG They mentioned to me that it would be turned into an online order if stores have to close, but I would rather pick up too!
@Somberpizza Also Argos at the moment
Got the Series S as I already have the PS5 on order, it was a bit of a pain with a Game and Argos been a bit of a mess
@Darylb88
I would rather collect but that's good to know if sh#t happens.
I forgot to ask i was so exited lol. Thanks.
What a stressful hour it was.
Three windows open, hoping for GAME (for the points lol)
Went to sign in at 7:30. 6 min queue to log in. Fine.
At 7:48 I'm asked to sign in which I tried a few times with no luck. I then got kicked out entirely at 7:59!! By this pont I'm a sweaty mess.
Jump to the Microsoft Store. Get it in my basket and then realise its my old address!! Update my details. Battle some more and...
Finally got it ordered! 😍 The relief was immense haha
I was epically late for work though 😂
As a heads up, I just looked and Amazon have Series S just sitting there waiting for any would be owners 😊
We'll see. Going to Gamestop this morning to pre-order. They told me yesterday they were only allotted 7 Series Xs so well see if I can nab 2 of them or not.
Secured a Series X from EB Games around 5:30pm, didn't expect to after the morning and arvo crashes. Should come by December hopefully.
Was waiting in the morning in front of my local store to open. Some others guys were there for the same reason (one before me). Good talking, we were discussing the Bethesda move nobody saw coming.
Then the store opened. I sold my One X, secured a Series X (had to pay in advance 50 bucks for that). Then in a minute, the store was full of people. All wanting to secure a Series X.
I've got my ticket to ride on next-gen, now. I'm feeling like a kid befor Christmas... Good times, my friends, good times !
My game experience was terrible. In a queue for 30 mins from 8am and sold out upon being let in. I’ve failed myself and my family. Can’t look them in the eye anymore...
God knows how but got a series x Argos U.K.
Game crashed on me
Smiths toys stopped me paying
Currys I was in a massive queue on line
What a crazy world we live in and how some of the internet and sites are so weak.
I tried Xbox all access in uk but was a disaster ...
Eventually bought one Xbox SX on very, but they only had bundles. So ended up to be more expensive
I had multiple tabs for multiple retailers and it was a real battle to even get to the Series X page.
Argos, however, was a nightmare when 8am hit. The site struggled to load, the Series X listing needed multiple refreshes, adding it to the basket took 3 minutes, accessing the basket page took another 5, moving the payment screen took so long I was able to access and order it through amazon.
FML my kids are staying home from school today cuz one has a runny nose.... better not impact my pre-order attempt plans!!!
Yes! I managed to secure an Xbox Series S at Argos this morning!
This will be my first ever XBox having only owned PlayStations for the past 23 years. In fact I have owned every PlayStation except the PlayStation classic and not even touched Nintendo since the Gameboy, so quite the change for me this time around!
Got mine. I was so nervous refreshing the page on Amazon, my fingers forgot how to work! Can't wait til November!
Seeing the Series S still available on Amazon UK gives me some hope I can snag on here in the US once preorders open here.
@Ptpete welcome to the big Green X team! It's going to be a heck of a generation.
@leathco do you happen to know if we have to put anything down to preorder?
I managed to preorder the Series X on Amazon (UK). Couldn’t load the checkout page for about 10 mins but eventually it went through. After failing to preorder a PS5 I’m just glad I’ve got one of the new consoles, and the Series X launches over a week before the PS5 as well! (In the UK at least). I know Dirt 5 and AC Valhalla are 2 games I’m definitely getting for it for launch day. I’ll still be getting the PS5 but probably won’t be until the new year now.
Seagate 1TB expansion card £159 / $220 apparently I remember $220 being rumoured but I hope price is lower.
@MAC26 Haha, thanks! I'm excited about what's to come, but also diving into the whole back catalogue. I've never played Gears, Halo, and I've only driven half a race on Forza Motorsport 2 way back when!
In fact it's Forza, GamePass and the incredible value offered by the Xbox S that really sealed it for me. I just grabbed Horizon 3 and the two add-on DLC packs before it gets delisted next week, now I just have to wait!
After a stressful 20 minutes waiting for the Microsoft checkout page to load, I finally managed to secure a Series S
@Ptpete Nice! Gears is tons of fun. The horizon series is great, playing through 4 right now on game pass. Halo of course is great as well, I'm also playing that on game pass. Enjoy it man!
Pre-ordered with Amazon just after 8am as Very didn't add it until after 8.30am so pre-ordered there too. Looking to cancel one nearer the date. Hoping to keep the Very one so I can pay for it next year.
Ordered a Series X through the Microsoft Store, but it sure was touch and go! Selected the Series X but it didn’t appear in my basket! Order finally went through at 8.20am.
Q) Have you been able to pre-order an Xbox Series X|S today?
A) Yes, though sadly the tale is not as interesting as others here. I just walked into my nearest Game store (about 12 miles away) at around 10:30, went up to the till and pre-ordered it.
I had heard some say that the pre=order price was the exact price of the console but it turned out to only be a tenner. So yeah, I've got both an Xbox Series X and Yakuza: Like A Dragon pre-ordered.
@LocalPenguin "I was epically late for work though"
Gotta do what you gotta do I was lucky as Tuesday is one of my days off. Working every weekend for the past 18 years was finally good for something.
@Souldin oh yeah! Yakuza like a dragon is a launch title I completely forgot about that!! Are they taking pre orders for the games now too?
@Thretosix, yup gl, but the MS page apparently has slow shipping
@Thretosix that's one hell of an employer!
I booked the Series X launch week off. It's the first time I've ever done so for a new console launch so I was like "F it, I'm doing it!" plus I know for a fact that people where I work have booked time off or faked sickness for far less.
Managed to secure myself a pre-order from GAME. I saw on the local shop's Twitter that they had a small amount of free stock and I just headed out from work and grabbed one.
Definitely a chore at Walmart, but I did manage to squeeze an order in. Got the Series X
I got a Series S on Amazon early this morning.
Was gonna try to get an X via All Access but by the time I was able to check it appears to be gone for now.
I'm not too fussed. I'll use the Series S on a smaller 1080p TV anyway and will probably get an X next year for my main setup
no luck on my end. I tried best buy, target, microsoft, and gamestop. it's a sad day for me
From what I can see there are still loads of the Series S still around. Looks like the X is way more popular from initial launch
I am In the states, and thanks to reading the tips from Pure Xbox I placed a preorder for my series x through Microsoft.com. I went to the local GameStop at 9 am first but they had a sign on the door saying they only had 4 series x available for preorder at 11.
I managed to get a Series X Im over the moon, Bring on Novemeber 10th!!
Was at my local GameStop at 6:30 AM, no dice. They only had 8 Series X and 2 Series S. Guess I am waiting for the next shipment in a few weeks.
I was on Best Buy since before 8am but they didn't become available until about 20 minutes ago. Managed to preorder the Series X!
It looks like they still have some available.
@Fenbops Same (in Canada) Took 27 minutes for the checkout to process, insane
I know this is an xbox thing but I'm trying to get a ps5 I would trade a xbox series x if anyone would be interested I would like to get it for my son thank you everyone.
@roe which is good imo! While the S offers great value the X is where true next gen is!
Got my series x from Microsoft tried best buy thought I had one but ya their system self destructed. Was looking to get 2 but we can live with one for now
I couldn't get a Series X from Microsoft or Amazon (industry leaders of server management) even though I refreshed their pages repeatedly from the moment preorders supposedly went live.
At first, I tried the Xbox Store itself on my Xbox simultaneous with the Amazon store app.
In over an hour of refreshing, searching, and navigating from Microsoft > Xbox > Consoles, Amazon never even showed me the product page. Eventually, I followed links to to page in my browser, but it still gave only an error.
The Xbox Store kept claiming it added it to my cart but then resulted in an error (not always the same error code) every time I tried to check out. I started refreshing the page in my 5G phone browser, but that never even showed the product page.
Screw it. I won't bother again until supplies are steady and the sites reliable.
@SilentJ Yeah same Best Buy went like an hour after the rest. Thankfully that meant I was able to get one
No luck here. Have to go all access and it seems that all access is having the most issues. I’m not planning on receiving mine right at due date sadly so I’ll just play around over the next few weeks and see when I can get a preorder. Then my hope is that it comes sometime before Christmas.
I haven't been able to get any console at all, I'll wait until the release date is closer.
I got lucky and woke up about 30 minutes late after pre-orders started, every website I tried was crashing or was out of stock except Microsoft's xbox.com website. Target would let me add it to my cart but it removed it multiple times from it before I could finish. Fortunately I was able to get one ordered successfully from Microsoft with only minor hiccups while the website was loading.
I'm so lucky to have accidentally fallen asleep while trying to stay up all night to pre-order and then still managed to somehow get one!
@Fenbops As far as I can tell from my GAME store in the UK, you are able to preorder Xbox Series X games now.
Whilst I could always take advantage of the backwards compatibility of the system and play any of my Xbox One games as my game for the Xbox Series X, it feels more right to try out a whole new game on a new system. I like turn based RPGs and it looked hilarious, so I chose Yakuza: Like A Dragon for my launch title purchase.
Preordered the X from Amazon. Got lucky and woke up 5 mins before it went on as alarm didnt go off 🤣
I got 2 pre orders for Series X from Amazon and Bestbuy.. I pre ordered 2 just to be on the safe side in case 1 gets delayed or canceled..
Managed to snag an X through the Microsoft store. My first ever pre-order and my first Xbox system purchase. Had the OG Xbox but that was a random gift from a gf at the time. Can't wait to start playing in this beast!!!
Ok so after being persistent and not taking no for an answer, 3 hours later from the time that preorders went live i finally have my series x! I'm surprised anyone still has availability this late but hey, worked out for me!
@MAC26 congratulations bud. Way to stay at it
Guys, if you go to best buy, click on the product page, click on build a bundle, and spam the life out of the add to cart button it will eventually let you through.
Edit: It was just patched
No, I have not managed to preorder the Xbox Series X and I am extremely annoyed about it.
MS better add more preorders from here to launch because I will be very annoyed if i cant get one at launch day.
@mousieone "Yeah same Best Buy went like an hour after the rest"
Im extremely annoyed at that, because i had like 5 web browser windows open ready to buy, one of them best buy. I never saw it leave "coming soon" and just assumed it sold out in between reloads. I noticed like 15 minutes too late that it had auto-changed to preorder and missed on that chance.
Yes, but bit of a struggle. Was online at 7:30am, and saw Game already had a virtual queue with a wait of 8 mins. That's fine. However when 8am rolled around, there's no sign of being able to pre-order. I saw people posting Amazon links, but that gave me a 'problem adding to basket' error. Tried the MS store but got errors when trying to check out there too.
Managed to get one added to my Amazon basket and checked out by 8:15am. At 8:30am I got an order with Game, although it says my delivery option is collect at store (and no store specified) despite me not picking that. Customer support say it was a technical issue and it will definitely be delivered to my home. Now I just need to decide who I trust more to deliver it. It was good how quickly Amazon sold out, suggests that maybe they didn't take more orders than they can fulful.
I had Game, smyths, currys and amazon accounts logged into this morning. I was stuck in a queue and was pushed back in the line for Game, smyths page crashed , amazon page wasn't loading at all. Thankfully i tried currys and i got my pre order within 5 to 10 mins wait. Not long now
@Royalblues preordered the Switch and it was much easier. By far.
@Tharsman well Bestbuy also ended everyone’s session before the preorders. I had to relogin; but I had my stuff auto with the face check. Do you use wario64’s twitter?
Not a problem for me as I went directly to Walmart's website and pre-ordered my Xbox Series S! So excited!
Took 4 hours of persistance in the US but i managed to get a series X and 2 series S consoles for my kids. That was a lot of refreshing and switching websites.
Pre-ordered at Game today. Happy days! Can't wait now.
Series X from EB games (waited for 7hours)
Series S from microsoft (their site crashed during the process)
Series S from Walmart (let's see if it gets canceled)
@Souldin I like yakuza games but I’m glad this ones gone turn based as I love those type of games too! If I look on GAMES website the only Yakuza like a dragon game is Xbox one with an optimised for X Sticker on it.
Was able to get a Series S pre order from Microsoft. Can't wait! I honestly want to get the Series X eventually too. They both are my favorite console designs ever, I can't help myself! I also was able to pre order the new blue controller.
I ended up getting the S from
Microsoft 1.5 hours after the orders opened up. I still would prefer the X but I’m happy I got anything, considering Id been trying so long. Question: My TV is a 65” 4K Samsung. It’s not hdmi 2.1, so it only supports 120hz at 1440p, and 60 at 4K. That being said would I be able to notice a difference between 4K and 1440p sitting 9 ft away from my screen? Maybe the S will suit my setup fine after all.
We were able to get early enough on Amazon to get our two pre-ordered so we're set. Can't wait for November.
Pre ordered from eb games waited for about 40 minutes till it opened about 15-20 in line when I got to the front. Glad I didn’t use Best Buy they had issues all day. Also will get to trade my one x for a premium!
Managed to get mine in the US after fighting the Microsoft store for twenty minutes. And then another ten minutes waiting for the checkout to load. I would have preferred Amazon, but they didn't even have a page up for it until about forty five minutes after 11, and I WAS at work. I can't complain too much though, I wasn't expecting to get a pre-order at all today.
Got my Series X pre-order at Amazon this morning. I'm so excited for November ☺️
I had to spend 16 hours outside of a gamestop store just to get my copy knowing how limited the sonsole supply was. Yes I camped out. I got my order for the X. in the end, only 10 people were able to get the new Xbox.
@CRAZYGREG0511 pfft I called the local GameStop and two stay at home Moms camped the GameStop for 24 before. Just for their kids o.o
@mousieone I've seen that happen before. Not the first time.
I didn't put in a pre-order, going to wait until Gears 6 or Forza Horizon 5 before getting a Series X, but I did ask around just to see what the situation was and just as with PS5 it seems supply is stupidly low. Congrats to everyone who did manage to lock their pre-order in, and good luck to those who are going to chance it on launch day, hope you get whichever model of the console you want.
Series X off of amazon UK
Got the same rush/adrenaline from trying to get one as I used to playing with real money on roulette, or poker online. Scary but also not a bad feeling. Though if I 'lost' and didn't secure an Xbox I'd definitely have classed it as a bad time/feeling!
Series X now all the way. But i wont pre order will wait a couple months but i will buy it.
Well had loads of problems but managed to start the order on Smyths site got 99% there then crashed 😢 so emailed them and had a message today saying that one had been held back for me so just done it again and all sorted 😁well happy
Well plans to capatalise on the All Access pass fell through with game.co.uk being useless as usual.
Managed to grab one through Argos, tried the MS store but it said their was a problem updating my address or adding, any type of payment method.
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