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Topic: need help changing account info

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ssls67

hello i am trying to change the email and account stuff on my kids xbox one.so when my kid was young i used my email info to set him up with his xbox account.now he is older has his own email address phone and more but anytime he buys something or has to re sign in or any xbox renewal he comes to me and i have to go to my email and hassle.please tell me there is a way of changing it all over to him without my son losing all of his games and stuff.please help thank you

ssls67

ralphdibny

@ssls67 I don't think there is to be honest unfortunately. I have looked into this myself as I wanted to change the e-mail associated with my account.

It looked like the process would eventually delete the original e-mail completely which I didn't want to happen. I can't remember if it said I needed to create a new e-mail or if I could change to an existing e-mail.

That said, both my "from" and intended "to" e-mail addresses were both MS accounts (Hotmail and Outlook respectively). Not sure if it's possible to use a non-MS e-mail or if that makes a difference.

Hopefully I am wrong though and somebody else can chip in with extra info and/or experience!

dmcc0

@ssls67 I haven't actually checked to see if it works (don't want to change the email for my account), but if you open you account profile in a web browser (https://account.microsoft.com/profile/) the third window down shows "Account Info" - should have the email address and phone# associated with the account. There's a link to edit the info and there's an option there to change the 'primary alias' which seems to be the email address you sign in with. There's an option to add an email (rather then remove the original) so might be an option to add your son's email and see if you can swap the 'Primary' before removing yours completely.

further to what @ralphdibny says above, I can confirm you don't need a MS email to setup an account - I use a Gmail address for my mine.

Edited on by dmcc0

dmcc0

ralphdibny

@dmcc0 oh cool. I think I'll have to look into it some more when I get the time. I'd like all my game accounts to have the same e-mail address. They do currently but its an address I've had for like 22 years so it is just full of spam and stuff. I don't want to get rid of that old e-mail completely though.

I think I saw those options when I was looking to try it but when I looked it up on the MS help site, it sort of said when I removed the old e-mail that it would get deleted (it's an MS e-mail) which put me off doing it.

dmcc0

@ralphdibny I could be wrong, but I think at one point you did actually need an MS email address to sign up for an MS account, but I've had mine setup for at least a few years with Gmail.

Makes sense to be able to change it - I bet there's all sorts of ridiculous/amusing/inappropriate email addresses that folk set up when they thought they were cool teenagers that just seem ridiculous now, or were still using ones that came with their ISP from years ago - I was still using my old Freeserve email address after they changed to Wanadoo (then Orange, then EE) right up to the point they shut it down several years ago!

dmcc0

ralphdibny

@dmcc0 I'll keep it in mind! Cheers!

Thankfully mine isn't actually too bad, it's my old rap name from when I was 10 😂. But it's just spammed to hell so I want to keep it around but utilise other different e-mail addresses.

I have known some people who have some truly terrible e-mail addresses that I can't repeat here. One was a friend of a friend who was wondering why they weren't getting any interviews so they asked my friend to look over their CV. CV was all fine and they went to e-mail them back only to realise what the e-mail address was that they had been using to apply for jobs!!

Another guy who worked for the same company as me for a while, his e-mail showed up in one of the group company e-mails. The company I work for doesn't really seem to care about innapropriate stuff unless one of our clients see it. Still though, I am surprised nobody told him to get a new e-mail address. Some colleagues and I laugh about it until this day.

Unfortunately I can't repeat any of the e-mail addresses as they completely violate all community rules here so my stories probably won't make much sense!!

ssls67

dmcc0 i tried all that did not work .thats what i found all over the net to do but does not work.just like ralphdibny said you have to delete the email account.was hoping not to do since its been my email for last 20+ years .thank you for the help if you can think of anything else to try please let me know.its a little frustrating microsoft wont let a parent remove themselves from a account when there child gets older

ssls67

dmcc0

@ssls67 Seems weird that you'd have to delete the actual email address. Have you tried contacting MS support?

dmcc0

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