Topic: Xbox Series X Black Screen

Basically for me, when I open up a game that supports HDR, 85% of the time the screen goes black for a second (with the HDR logo in the top right corner of the screen) then changes to HDR as the game loads up which is completely normal. Unfortunately the issue for me is about 15% of the time, when changing to HDR, my screen would stay black but oddly I can still use my Series X with a black screen so I don't see what I'm doing at all. To fix this, I just play a guessing game as if I'm blind. While the screen is black I press the Xbox Home button and then Press the A button so that it goes back to the home screen and the HDR mode gets disabled and I no longer have a black screen. I really hope that my Series X doesn't have a permanent hardware issue such as the HDMI port or something and that this issue is just Xbox software related and can be patched with a future update or something. My Series X is the limited edition Halo Infinite 20th Anniversary model so if it's defective, I'm really screwed because it's sold out everywhere. I would have to buy another one on eBay for over $1000 and I don't want to go through the big hassle of servicing it to Microsoft. :/ Is it possible that my Series X is having trouble syncing with my LG C9 OLED TV and maybe they're not 100% compatible? Do you think this problem would get fixed if I bought I newer TV model that supports HDR and all the other new technology? I really want to get the new 2022 Samsung QD OLED TV this spring so would this do the trick? The QD OLED technology is basically a hybrid of Samsung Quantum Dot technology and OLED technology so you get the best of both.

@DarthMaster09 Have you updated the firmware of your TV? I assume that your Series X is up to date. I had that problem at launch but not anymore. It's also the C9 and it's working perfectly now. Also remember that this TV don't support Dolby Vision and 120Hz in 4K at the same time. I chose Dolby Vision and 60Hz. Just double check that your TV is updated in the menu.

So you had the same exact issue as me? After opening a game on your Series X and it changes to HDR mode, the screen would stay black and you would fix it by changing to another HDMI source then back?

@DarthMaster09 Yes but what I usually did was turn the Series X off and on with the power button. The TV firmware update solved the issues with the C9.

So I have great news, my C9 wasn't up to date and now it has the latest firmware installed which may solve the black screen issue. Hopefully the update fixes the black screen issue for me like it did for you. My current update installed is Software Version 05.10.25. Is this the version you have installed to?

Yes, that's the latest one. The update should fix the issue.

Thanks for your help but I'm having other issues and hopefully you will understand what I'm talking about. You know when it gives you that message in About This TV saying that you have to restart your TV in order to complete the update? What happened was I turned off my TV and turned it back on which is like restarting it but the message saying that you have to restart your TV in order to complete the update was still there and didn't get cleared. I then accidentally factory reset my TV thinking that it would only restart my TV so I had to setup the TV again from the beginning and I'm really frustrated. Now after factory resetting my TV, the message in About This TV saying that you have to restart your TV in order to complete the update is no longer there. Do you think factory resetting my TV did the trick and still completed the software update or did it make me permanently lose the software update that should of been completed by restarting my TV?