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Forums

Topic: Account selling

Posts 1 to 1 of 1

Parason

Hello everyone,

I’m looking for some help regarding an EA SPORTS FC 27 Ultimate Edition key.

I purchased an Xbox One / Xbox Series X|S version of the game from Eneba and redeemed the code on my Microsoft/Xbox account. At the time of purchase, I mistakenly believed that I would also be able to download and play the game on PC through the Xbox app.

I later discovered that this version does not include the PC version of the game.

To be clear, I am not asking Microsoft, EA, or the seller for a refund. What I would like to know is whether there is any way for Microsoft/EA Support to reverse or cancel the redemption of the key, so that the code becomes unused/available again and could potentially be used by another account.

The game has not been used by me on an Xbox console, as my intention was to play it on PC.

Has anyone experienced something similar?

Is there any department or specific Microsoft/Xbox Support team that can reverse a redeemed digital code in exceptional circumstances?

I have already contacted support, but I would appreciate hearing from anyone who has successfully resolved a similar situation.

Thanks in advance for any help.

Parason

  • Page 1 of 1

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