Xbox One Users Continue To Report 'Black Screen Of Death' Issues

An issue has been plaguing Xbox One users for a while now, christened the 'Black Screen of Death'. It seems to only affect members of the Xbox Insider program, and essentially renders the console useless.

In just the past few days, Microsoft has issued a variety of updates to Insiders suggesting this issue has been "fixed", but a quick look on social media reveals a ton of recent reports indicating it's still very much a problem.

We're still waiting on further updates about this (Kotaku has reached out to Microsoft, but a rep "didn’t immediately have anything to add"). For now, it seems like the only way to fix the problem is to factory reset your Xbox One.

Fortunately, there's reportedly a way of doing this without being forced to remove all of your games and apps, which was highlighted by Twisted Voxel a few months ago:

How To Fix Xbox One Black Screen Of Death

  • Press and hold the Bind + Eject button for 10 to 15 seconds
  • Listen for two power-up tones a couple of seconds apart
  • Release the button after hearing the two tones
  • In the menu that comes up next, pick up “Troubleshoot” and then “Reset this Xbox but keep Games and Apps”
  • Your Xbox will end up installing the latest version of public system software
  • You will be required to log into your account again after installing the update

PSA: As far as we know, this also retains any local save game files, but don't quote us on that! If you regularly connect to the internet with your Xbox One, the vast majority, if not all of your save files should be accessible via the cloud.

Have you run into this Xbox Insider issue with your Xbox One? Let us know down in the comments below.

[source, via]