You might not even be aware of it, but Xbox utilises a user review system for most games on the Microsoft Store, and you can find these reviews by searching for a game on Xbox and then scrolling down the game page until you find the 'Ratings and Reviews' section. The problem? It's a real unmoderated mess.
Take Space Jam: A New Legacy - The Game, for example, which launched for free on Xbox last month. The reviews section has become a farce, almost entirely filled with highly inappropriate reviews that have nothing to do with the game whatsoever, and have remained (as far as we can see) mostly unactioned.
Here's just a sample of what you'll find on the reviews page for Space Jam:
In other cases, the reviews might not be so inappropriate, but misinformed. You'll find loads of one-star Microsoft Flight Simulator reviews criticising the lack of an Xbox One version, for example, and Splitgate reviews calling the game "a joke" because the servers are currently overloaded (despite the fact it's still in a Beta phase).
Criticisms like these are at least easier to understand, but they're also swimming amongst a sea of one-star reviews with one-word descriptions like "boring" or "trash", with no explanations provided. That's before you even get to the inappropriate comments, which you can report, but we're never quite sure if any action is taken.
At the very least, it would be nice to see Microsoft making a bigger effort to moderate these user reviews and changing the requirements for giving a review, such as playing a certain amount of a game before being able to comment, and being required to leave a detailed description beyond just one or two words. Just our two cents!
What are your thoughts on user reviews on Xbox? Let us know down in the comments below.