Update: It appears the issue is fixed as quick as it came to be! Xbox Support has said that the store should be functioning and purchased games and apps should load. Hurray!
Original Story: It's been a while, but it seems a pretty substantial outage has hit Xbox Live. Owners are currently unable to load any digital games or apps, as well as purchase any form of content on the store.
As of right now, it only appears to be hitting European users, but that's not to say other territories aren't affected. Xbox Support has acknowledged the issue and is working on a fix as you read this.
Unfortunately, we don't have any ETA on when this problem may be solved. From testing, we've been able to load up physical games just fine, so you may have to play disc based titles for a while. Parties, messages, and other elements of Xbox Live all appear to be fine too. We'll keep you posted when we have an update.
Been affected by the issue? Let us know in the comments below.
[source twitter.com]
Comments 13
I thought digital games that are installed on your “home Xbox” could be started offline, regardless of the Xbox live status?
Was down for me (Ireland) but all working again now - hurray
@rjc-32 Possibly was a licensing issue which meant the Xbox couldn't determine whether or not you had access to the app/game. Not necessarily an always-online issue.
@rjc-32 during the last outage only my 360 games worked.
I went to play Nier Automata earlier and couldn’t so gave up and decided to watch some wrestling. It sucks and I hope it’s sorted soon.
Hmm still affecting me. In fact, my XBox has been playing up all day. Trying a reboot to see if that fixes it.
I had a problem last night where when I loaded my games and apps some game tiles would start disappearing, so I couldn't select/play them. I had to search for the game in the store and play from there. It was this issue I guess.
@Fenbops
Off topic, which wrestling? Impact and AEW fan here.
@Xeno_Aura But that licence check should only occur once on your home Xbox, at the point of install. Any subsequent live outages shouldn’t have an effect be cause the licence has already been checked on install, unless they’ve changed the policy, which wouldn’t be good.
@rjc-32 I believe on Playstation, it checks licenses periodically? I've had it where my console was offline for several months, and some games stopped working, while others worked. But if you're online, it checks the license everytime you boot the game and renews it.
Possibly Xbox works the same, when it first connects, it gives you a license that lasts a few months, but it double checks the license if you're online and boot, and if there was a problem with their licensing server, it might have caused an issue. Can't think what else would cause something like this.
Either way, there'll be license verification if you're online, to double-check the home console hasn't changed etc.
@Xeno_Aura Well that would be an issue if that’s what is occurring. DRM methods like this are the main reasons I won’t purchase digital games unless absolutely necessary. I’ve never had to do an online check in for PlayStation digital games though, even when not being connected/offline for extended periods. This is worrying if MS have stealthily implemented online check ins, but according to Xbox.com you should be able to play any games on a home Xbox even if servers are down so this is all very strange
@JetmanUK yep went to watch some blood and guts. So AEW.
@Fenbops AEW spoiler below, if anyone is bothered.
I just watched it too. Great show!
I thought that The Pinnacle would win.
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