Xbox Dev Responds As Microsoft Rewards Begins Suspending People For No Reason

Everything is fine for me, but I know people who have been banned for trying to redeem their points.

This is not really related, but I'm worried I'll never want to redeem my points because I like accumulating them so much.

On a similar subject. I can collect normal points but can't get weekly points. Had about 40 weeks in a row before I realised. Tried to raise a ticket on it but no help so gave in owes me quite a few thousands of points.

@Jango-Forest I got mine to 120,000, but then Elden ring and KOF 15 came out. just shy of another 25 squid voucher as it stands.

This happened to me. First time ever to redeem for a gift card. Account disabled. No response from support.

If Microsoft can disable Rewards with zero accountability, who is to say they can't do it with the rest of our Xbox lives - one day your Ultimate just disappears because you are "banned".

I am surprised this hasn't made it to larger tech sites like Engadget or news sites like BBC News. If you have been banned and you're like the people on Reddit who are getting bad responses back from support, it would be a good idea to file a "news" report on sites like that to help them pick up on the problem and help Microsoft take notice and do the right thing by us.

There’s clearly something up with it. I tried to claim the free sweepstake entries that I got for the monthly reward, but I got an email saying the following:

“Our apologies.
We're reaching out to let you know we ran into some issues with your order. As a result, your order has been voided. However, your point balance has not been impacted.”

@Clankylad. I got that and then my account got banned.

Like multiple people on Reddit, contacting support just got me this... Ever wonder why there's a sudden increase in support requests, Dennis? Oh, and I didn't violate any of the conditions, and I only have one account, not "accounts".

Hello,

Thank you for waiting patiently. This is Dennis from Microsoft Rewards Support. We apologize for the delay due to the sudden increase in the number of service requests. We know that your account is suspended. We understand the importance of your Rewards account. Please let us explain.

We would like you to know that our investigation shows that your Microsoft Rewards account has been closed because you do not agree to the Microsoft Services Agreement that governs the Rewards Program that you accepted when you joined.

Our research shows that you or your Microsoft Rewards account has one or more violations of the Microsoft Services Agreement, which may include, but are not limited to:

• Maintenance of more than six (6) user accounts per household;
• Open more than one (1) user account per individual;
• Reside outside the 50 (50) United States and the District of Columbia, Australia, Belgium, Brazil, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Norway, Singapore, Spain, Taiwan and the United Kingdom;
• Provide inaccurate account information, including your real first and last name, your full and accurate email address, a work phone number, and your email address;
• Use of a service designed to confuse your true IP address or location;
• Use a bot, cheat code, macro, or other automated method to participate in Microsoft Rewards;

As a result, your Microsoft Rewards accounts have been closed, points accumulated in your accounts have been voided, pending prize orders have been canceled, and you are disqualified from participating in Microsoft Rewards.

Sincerely

Dennis

Microsoft Rewards support

I hope this is straightened out soon as I'm hoping to cash in my points to go towards buying the Pride controller if/when it's released in the UK.