The chances of actually being able to purchase a new console this generation have been slim at times, let alone a shiny special edition one. Microsoft delivered the gen's first such system last year, with the gorgeous Halo Infinite console. This fan managed to snag one, but after sending it in for repair, it's all gone wrong.
Just six months after the system's launch, this particular unit has broken. That's no real surprise; it's bound to happen to some users. However, on sending the limited edition console in for repair, they've been told that they'll only be getting a standard console in return. Ouch.
Honestly, this outright sucks. This writer right here has that very same Halo system, and I'm now left with a wave of anxiety for if/when the thing conks out. Stressing out over pre-ordering the console during Gamescom last year was enough, let alone to have it replaced with the cheaper, standard system.
We reckon Xbox should be making a bit more effort to return the same product that's sent off. We understand the company doesn't have limited editions just lying around, but even if it's replaced with new internals, the outer casing could still be re-fitted. Either way, this may have deterred us from sending our Halo console off to Microsoft in future.
What would you do here? Go to an unofficial repair store, or send it off and accept your fate? Let us know in the comments!
Comments 20
Why can’t they just take the guts out of a standard one and put it in the limited edition case?
On the bright side I am hoping that if my standard launch XSX breaks one day I may get a fancy Halo one returned to me!
Silver lining.
@JetmanUK haha!! My Xbox Series X standard black controller has been repaired and should arrive soon... who knows what kind of controller I will find in the package?
I will let you know 😛
Surely they can just replace the shell with the halo version shell...
Well that's a huge issue.
Especially when it takes all of 10 minutes to completely gut a Series X. And another 10, to reinstall everything.
And yes, I'm talking from personal experience.
X/S is not that difficult to repair, anyone reputable at fixing consoles can do it. As for his loss may as well look into custom shells or skins
@Daz1380 From my experience, they don't even look at what broke in your old device, they just pack up a new or refurbed device and send it off to you.
This guy's console will end up on a youtube video titled "I bought a pallet of broken xboxes, let's see if I can fix them".
Sounds like Xbox has decided to poach some customer service options from Sony! Lol.
That sucks. You'd think Microsoft would have kept some Halo Series X's back for just this eventuality as some units are always going to fail within warranty and this is a bad look.
If he wants to keep the Halo series X he has two options
1) Raise a stink on social media, hope it gets some traction and someone at MS personally steps in.
2) Find a good 3rd party electronic repair shop, have to pay though.
Seems like he's trying option #1
@Xiovanni They’ll get fired for missing the upsell opportunity though, not for the lawsuit.
Poor dude, I think I would've been legitimately sad for a little bit.
Just like the custom controllers, if you have to send it back, they send you a regular one.
And you pay more for that.
I wouldn't buy a custom anything unless I already own the regular version of it.
Microsoft had had me sending console back to them 4 time inover a month because I sent in my console and they sent me back one that was scratched up dinged and had a piece of tape coming out the back of the unit then told me there going to send me a brand new one but kept sending me refurbished units that had dings and scratches all over it my original one that I sent them did not even have a scratch on it and wrapped the heck out of it in bubble wrap when sent it to them and I am sorry I would not except something I was sent that was sent to me physically damaged when I sent them one that had no physical damage but now they tell me that the 20 people that told me I deserve a new one and I will recieve a new one are all lying and that I can only get a refurbished one even though when I sent my in it was only 3 months old and it had power issues turning off while playing games randomly
When bringing you standard controller / xbox they will dip in pure gold, and send it back lol
This repair protocol is unfriendly and needs to change.
@Xiovanni it’s gotten better for sure. I had a PS5 with the green screen in rest mode issue. I thought it would be eventually fixed with a Software update, but upon further researching it seemed that it was a hardware issue. I took it to a Sony Service center and the next day I was asked to come and pickup a brand new unit. It was 13 months old which means it was out of warranty but they replaced it free of charge, and got another 12 months of warranty along with my replacement unit.
That's worrisome. I mean, I've had mine since July and haven't had issues (knock on wood) aside from occasionally getting weird static/ hdmi issue on boot up (anyone else have that issue? ), but haven't had it happen for a while now.
simply awful, i can't believe they don't repair their xbox series x properly and be sure to send back limited edition repaired in good condition, if it would be me i would for good reasons find that unaceptable.
When I got mine back, there were tool gouges near the access points, but I honestly don't know if it was my original or a refurbished. They, at the time in November said they didn't even have refurbs for advanced replacement and had to repair the one sent in. I assume it's my original bit with some tool gouges from the primates prying it open with their teeth and pointy sticks
Thats rough. They should try much harder and a repair is not achieved unless you have the same as you sent in, but repaired. Its not rocket science.
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