Xbox Team Investigating Issues With Unresponsive Guide Button

Yep, have got this problem a while now I think, not a huge annoyance though, thought system was just busy in the background, being in the the insiders program (beta ring) you put up with little quirks like this I guess. If I encounter a bigger problem I would file a report, but thought this was not a bug.

While they're at it they can fix the double press when I press A just once.

Iv noticed it recently. I just thought my controller was on the way out.

I just picked up a halo elite controller, it’s a little unresponsive with the main button something.

ALSO, a few times it’s totally disconnected while I’m playing a game. Battery hasn’t been low when it happens. Is that a known issue with the elite controllers?

The response time of the button has been so bad lately, thanks for putting it out there. Putting a report in as we speak.

I've noticed it since I got my Series X last August — thought it was just how the system is...

This has been happening since the launch of the Series X. Even had the issues on the One X.

That's actually why I bought the Microsoft chat pad because it has keys on it for record and screenshot. Pressing the guide, waiting for it to load, then pressing the screenshot button lead me to missing a lot of shots.

It always seems to be what I'm playing and if I'm in action or not. I didn't think it was an issue because it was like this on my PS4 but way worse.

I had this all the time with the controller which came with my Series S. The one which came with my X seems better, but it's still not perfect. I often end up triggering the long press "shut down" choices rather than bringing up the guide. It's great to know this isn't expected and is going to get fixed. Like others have said, I thought this was just how it is.

The other thing I'd really like to see fixed is the constant audio popping in the menus. It seems to occur most frequently when two sounds are playing simultaneously. It's as if they need to "just" slap some kind of limiter in somewhere. Reading around it seems like this has been an issue for a while. It's a shame, as whilst it's not a huge deal, it certainly makes the overall experience feel less polished.

I had a Series S controller that constantly disconnected, so I traded the Xbox in for the amount I originally paid.

I just thought I’d not been pressing the button right or it was a bit faulty! I’ll get a report filed next time it does it

Good to hear that it's a widespread issue as I thought my brand new controller/Xbox was faulty. Hope it's something that can be sorted with an update.

While they're at it I hope they can improve the HDMI CEC support as my Xbox One could control my TV and speakers, but my Series X can't

I have this issue with my FH5 controller. My standard black controller was fine. Glad to hear it’s not just me! Hopefully they will fix it ASAP.

@TheSilverFalcon I thought the same. Just thought there was slow processing going on for some reason. Kinda annoying but manageable.

Thanks for this story! I changed controllers a few months ago, alternating between the FH5 special edition and the 20th anniversary special edition and I thought I'd been unlucky and got two faulty controllers!

Good to know this isn't the case.

This is an OLD issue. It's as though the dash functions get bogged down like MS still using dashboard memory for other functions (a la Xbox One). It's more noticeable when larger, more demanding games are running (looking at you, Halo) and will usually result in the Xbox confusing a single press of Guide as a long press. I stopped reporting it a while back because it pre-dates the Series X and S but will gladly start again if there's a chance of getting it resolved.

I just got my x box so i thought that lag was normal.

@JON22 Holy s*** I thought my controller was faulty!

Been happening a lot lately in all three of my controllers so good to hear it’s probably a fixable issue. It’s not the end of the world just a tad annoying.

I've been having this issue lately and i seem to remember after launch that people had issues with the controller disconnecting etc.

There was an update for that i believe but ever since the update, i have that issue of my controller disconnecting. This happens on multiple controllers whereby the guide button will begin flashing as if it's syncing to the console and will sometimes cycle through the sync 4-5 times before reconnecting

Have tried full resets of console and checking for updates including to the controller but there are none

Hoping they get the issue fixed soon as really annoying on some games which are either online or don't auto-pause when controller is "disconnected"

@JON22 I had this problem as well, only when using my xbo bt controller on my series s. I updated that xbo bt controller, and haven't had an issue since.

Glad it wasnt just me

I literally returned the sweet looking Forza Horizon 5 controller I got because it had this issue. Assumed it was hardware as my original controller that came with the XBSX was working fine... Oh well. I liked the look of it but didn't really need it.

They should also investigate the disk drive problems on the Xbox X. To stop working after 5 months, then have to pay to return it and get it replaced with a refurbished one is a joke. They should have recalled the ones that don't work. It's still in warranty! It should be replaced with a new one and return costs covered. Clearly wasn't ready for release.

It’s kind of reassuring that I wasn’t imagining it was taking it’s sweet time when trying to access it.