Well, it’s all been kicking off this week, hasn’t it?
You probably already know the story, but I’ll give you a brief bit of background.
Background Players
Assassin’s Creed Unity was set to come out digitally in the US at midnight on Tuesday, 11th of November. Ubisoft decided to set a review embargo in place that meant that outlets couldn’t publish their reviews of the game – despite having the game a week or so in advance – until half a day after the game went on sale. The implication of a review embargo is that if you break it, you won’t be sent any more early review code by that publisher, meaning that your ability to do your job of producing timely content is affected. It actually isn't a legally binding contract, given that you're rarely asked to actually agree to the embargo. The game just arrives (either via email or via post) with a piece of text that says that reviews are embargoed until a certain time.
The game has some pretty glaring technical issues and other flaws so people naturally assumed that Ubisoft was trying to cover them up by preventing pre-launch reviews in order to stop people from cancelling their preorders. I will state clearly and for the record that I don't know the actual reason behind the Unity embargo. Nobody does. Assumptions have been made based on the information at hand. I know what I think, and I'll keep that to myself.
The Response
In response to what is an anti-consumer practice that has been going on for years without many publications seeming to care a jot, a few outlets have decided that they will “take a stand for the consumer” and no longer review games if they are tied to a post-launch embargo, or that they’ll buy their own copies and review them even later than if they’d just agreed to the embargo.
I say that move is being played for a cheap pop from the crowd, is essentially detrimental to consumers, and will be absolutely ineffective anyway.
The process of post-launch embargoes is inherently anti-consumer. There is no way around that fact. The publishers know what they’re doing when they set their embargoes so late that people’s preorders will be uncancellable. I’m not disputing that fact.
But, a post-launch embargo is not the only way to prevent outlets from writing about your game in a way that will affect preorders. The publishers and PR teams can easily hold on to review code until it is unreasonable to expect that reviews will be written in time for a game’s launch. For example, a lot of outlets received their review copies of Assassin’s Creed Rogue just a few hours before the review embargo lifted on the day that the game was available to purchase in stores. Some still haven’t received it, we’re told. There’s a game coming out the day after this article is published. We were informed that review copies were going out this week – no embargo has been mentioned – and at the time of writing, no other reviews are currently available. No review copy of the game has shown up. A post-launch embargo would have had the same effect – consumers would be uninformed. Yet, nobody ever mentions the practice of delaying review code, which has been going on for at least the 15 years that I’ve been in the business.
The delayed review code situation happens a lot more often than a post-launch review embargo does. What taking a stand against late review embargoes will do, is just make that situation worse. If they know that they will come under fire for a late review embargo, the publisher will just hold the code now until reviews can’t affect preorders.
By saying “We will not review this game because Company X has decided that we can’t publish a review until it’s already on sale” we are taking the one chance we have to inform our readership of our opinion, and we’re throwing it under a bus for the name of some sort of assumed integrity that will do NOTHING for the consumer in the long run. We could publish a news story saying “we will not review this game because of a post-launch embargo” but what happens if the game turns out to be good? What happens if the game is a broken mess that shouldn’t be played by anyone? How do we tell people either thing if we’re refusing to publish a review? And what if we just accept the embargo, get the game a week in advance, and prepare a review for the second the embargo lifts? Surely a review that comes half a day after people can buy a game is more helpful to more consumers than a review that comes seven days after they can buy the game? No matter when we start playing the game or where we get it from, it still takes as long to review if we don’t want to skimp on quality.
Points of Interest
It should also be noted that the ONLY title this year that we have reviewed that would have been affected by taking a stand against post-launch embargoes, is indeed Assassin’s Creed Unity. No other game would have been affected in 2014, and we can’t remember any in 2013 that would have, either. So for 99.9% of the time, kicking up about post-launch embargoes is a hollow gesture. From a personal point of view as the reviewer of Assassin’s Creed Unity here on pX, it was utterly demoralising to write up 2,500 words or so about a game that I had been playing for a week, only to see that people who had ordered it from US retailers who ship early, or who bought it digitally, were already streaming the game on Twitch, while my review was waiting to be published and I wasn’t allowed to say a word about the game’s quality anywhere. I could have streamed it on Twitch too, but an embargo covers that as well, unfortunately. I’m a big boy, I’ll get over it…but it certainly killed my buzz for a while and made me feel utterly redundant.
Our Stance
So, while we will not be taking a stand against embargoes, what I will ensure that we do in the future is to provide information about embargo times. Via our Twitter account and via news stories we will make it clear exactly on what time and date an embargo is due to be lifted, should the embargo be set at a time that we feel could reasonably impede your ability to cancel a digital preorder.
What consumers can do to help themselves, is to just stop preordering games, at least until they've seen a review. Yes, we know that it’s tempting. Yes, we know that sometimes you get a little trinket or a different weapon or a new car design that you don’t get if you don’t preorder, but seriously, how often is that preorder content worth ANYTHING at all? At the very least, is it worth more than the total amount that you’ve regretted paying for sub-par products on launch day? I’d wager that it isn’t. I know I’ve never seen a piece of preorder content that even slightly makes up for some of the titles I’ve purchased on a whim on day one before reading any reviews.
The process of putting post-launch embargoes in place is a shady anti-consumer one and should be frowned upon. Of course it is and of course it should. But covering up what we feel about a game on the off-chance that someone will say “good job, guys, you have integrity” whilst essentially inviting publishers and PR teams to move to implement a practice that delays our coverage even further is – we feel – even worse.
Comments 12
Great read. I saw guys insinuating that Game Informer was paid to withold their review when in fact an embargo was enforced. This is very informative and shows what's wrong with the industry without any biased sources making up claims to fuel their agendas based off of cynicism. The transparency is much appreciated. After seeing how high the minimum tech specs for Unity are I couldn't play it if I wanted to and I certainly don't now. Not even after a patch is released. Dirty practices will be rewarded with lack of consumer loyalty; the opposite will be the reciprocal of course, so no beef with you guys. Another reason to keep reading Pure Xbox.
Appreciate the honesty regarding the situation. As for pre-orders, a lot of stuff lately has caused me to change my stance on them. I used to pre-order any game that interested me, but with some of the half-a$$ery I've seen lately, from now on I'm sticking to pre-ordering games only from developers I trust. Nintendo hasn't broken that trust, if there is a 3DS game I'm really looking forward to, I will pre-order. Uncharted 4 is pre-ordered, so is The Witcher 3. Sucker Punch's and Insomniac's next games will also be pre-ordered, whatever they make. I was planning on pre-ordering Halo 5 when Gamestop starts taking them, however, I have to admit I'm not completely happy with what happened with the match making situation in Halo MCC. 343 has hurt that trust a little bit and we'll have to see what happens in the next coming days or week. It better not become MS' DriveClub. Ubisoft I am completely done with. At the very least the X1 version of ACU should've been flawless seeing as MS did pay them some money for co-marketing deals.
I guess that if you review a game and it sucks balls and you really want to take a stand against review embargo you just go and break it as soon as the review is ready. I cancelled my Aliens: Colonial Marines pre-order once the reviews were up. Fortunately I had a Wii U versin pre-ordered which was due at later date (and eventually cancelled) so it was possible to just cancel it with one click. Since then I try to avoid pre-ordering games unless I'm sure that I want to play something at launch regardless of review scores and there's a good pre-order deal in terms of price. There's just no point in doing that in order to "reserve" a copy if we're talking about standard editions.
Quite simple really.....STOP PRE ORDERING GAMES!!!!!!!
That was a great (and refreshingly honest) read. All my purchases on the One have been digital though and I take advantage of the pre-ordering system so I can have the games downloaded in advance ready to play on launch day. Given the size of a lot of them if I waited for a review on launch day before purchasing then I may not be able to play it until the following day. I know that sounds lame, a first world problem and all that but, probably like a lot of people, I like to play them on release.
This is another plus point for the EA Access scheme... I'm currently playing Dragon Age Origins a week before it launches so I can make my own mind up. I wonder what the reaction would have been if Ubisoft had a similar scheme for Unity? I'm guessing they might have delayed the launch rather than risk a public outcry a week before the launch!
I know this is the Xbox site, but I will add that something very similar also is happening with Sonic Boom.
I only preorder games from Nintendo, and even then only games that I know will be great, like MK8.
I am never enticed by those preorder bonuses, and for most third party games you will get a better price if you wait a couple of months anyway.
@EternalDragonX Best Buy gives you a pretty good incentive to pre-order games.. ($10 gift card) and usually good games will have a review a week before release. The problem isn't preordering, it's the publishers putting out crap and hiding it with these embargos.
Yes, it all comes down to the consumer taking a stand. Unfortunately, for me at least, pre ordering means more than just a trivial weapon download code- for me it means an extra $10 off... for most multiplats anyways (Best Buy $10 pre order rewards). When combined with the $12 off through GCU, we're talking just $38 for a game day one.
So that's my predicament. If I don't pre order, I'll have to pay $10 more to buy it after reviews hit. Or wait til price drops at Best Buy, but even by the time it drops to $39.99 I'd only be saving $6 as opposed to pre ordering, so it's hard to justify playing the waiting game.
Perhaps a little discernment is all one needs, to play it on a case by case basis. Games like AC or CoD, perhaps those should be skipped in the future if reviews aren't up in time. And if it turns out they're good, I'll just have to wait. Usually if they're good though, they'll get their reviews out in time.
@JaxonH
Yeah, if the embargo lifts say four or five days before release like what happened with Forza Horizon 2, that's usually a good indicator of how the publisher and developer feels about a game and there's usually time after that to at least pre-order a standard copy of a game if an extra weapon or mission gets somebody hyped. I'm not against embargoes I just wish they'd tell us when one ends. Sounds like that's what pX is going to do so that's cool.
A review embargi is useless, its a short win for the publisher when the game is that bad like the last AC. Next time people will wait for the review before they buy the game. The embargo will then be completely useless.
Firstly, great article. Thee honesty and transparency are much appreciated and hope you guys can do more stuff like this. Secondly, I kind of agree with a lot of the article and would much prefer sites have long term consumer interest in mind when deciding these things rather than throwing toys out the pram and refusing to review games point blank. The irony here is that over the years, statistics have proved that there is no direct correlation between good reviews and and high sales so why publishers choose this cloak and dagger embargo method is beyond me. It just affects the core gamers' opinions more than anything else and may harm goodwill towards a company/franchise but will do little to affect actual sales in any significant way. Personally, I only preorder stuff that I feel is going to be in limited supply as we dont have any of that 'get 10 bucks off' type deals and offers where I tend to shop.
That was a fantastic article. I usually spend more time on Push Square and Nintendo Life but that read was well worth it. I hope to see more informative articles like this in the future.
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