Someone Help Me with My Xbox ?!?

I have an xbox accont but .
and it wont let me go online , and when i try to buy xbox like it wont let me .. ?
i changed my name and everything .
and for some weird reason it wont let me go on or anything /
does anyone know what it happing ?

Suggestion:

Are you actually connected to the internet? What kind of connection do you have? Wired or wireless? I can help you out (maybe) hmu on my email

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