1) Root: Keep an enemy in place. The enemy can take and give damage but stays in one place.
2) Placate: Put an enemy on pause. The enemy stays where they are and does not attack. Any damage ends the effect.
3) Hold: Enemy stays in place and cannot attack but you can attack them.
4) Confuse: Causes enemies to attack each other. A confused enemy can be attacked.
Roots, holds and placates control the flow of battle. If you root a Klingon swordmasters then their ability to deal melee damage that ignores personal shields is negated. Placates allow you to put an enemy on pause so your team can deal with them when your ready and on your terms, not theirs. Holds completely negate enemies.
Tip: Holds are sometimes called a mez or mezzes, short for mesmerize, a throwback term from Everquest the first incredibly popular MMORPG where a lot of terms were popularized, like aggro, threat, buff, root, mob, AoE, DoT, HoT, rez, dps, DD, direct heal, spike damage, proc, and so on.
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