News Article

Limited Refunds Available If You Want to Ditch Xbox Live Gold

Posted by Eric Santana

Microsoft clarifies policy

As reported yesterday, in June an update will sweep through Xbox Live, allowing you to use streaming services without the use of Xbox Live Gold via your Xbox One and Xbox 360. While you still need the service to play online multiplayer and to take advantage of some of the new initiatives like Deals with Gold, Microsoft is allowing people who only had the service in order to use apps such as Netflix and Hulu a refund on the amount of time left on their Xbox Live Gold subscription.

I will be keeping my Gold but it is great to see that they understand that not all consumers use Live for the multiplayer.

The official FAQ for Xbox Live Gold Changes explains in detail what changes are being made and how to go about cancellations if you feel the need. Cancellation and pro-rata refund requests must be made by August 31, 2014 and require six to eight weeks for processing.

[via support.xbox.com]

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User Comments (2)

DRLAdmin

#1

DRL said:

Another smart move. MS seems to really be "getting it" right now. This new direction and attention to games has me very excited for the future of the Xbox One.

EricDSStaff

#2

EricDS said:

@DRL Agree 100% Dave. Nothing over the last week seems like a negative move for the brand. They just had to make up lots of ground.

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